Refund Policy

Effective Date: October 12, 2026

We want every purchase at Bulin AI to work out for you. We also understand that plans change and you may need a refund. Please read this policy before you buy.

Bulin AI sells one-time credit packs only. There are no subscriptions and nothing renews automatically.

Refund Eligibility

• Unused credit packs: a one-time credit pack can be refunded within 7 days of purchase if none of its credits have been used.
• Used credit packs: once any credit from a pack has been used, that pack is not eligible for a refund.
• Failed generations: credits are only deducted when a generation completes successfully, so a failed generation, or one blocked by content screening, never uses your credits and needs no refund.

How to Request a Refund

If you meet the criteria above and want a refund:

1. Contact us: email our support team at contact@bulinai.video.
2. Include your details: your account email, order number, purchase date, and the reason for your request.
3. Send it in time: make sure your request arrives within 7 days of your purchase.

Processing Refunds

We review every request and let you know the outcome promptly. Card payments are processed by Stripe; approved refunds for them are issued to your original payment method. Some orders are processed by Waffo, our Merchant of Record; for those, approved refunds are issued by Waffo to your original payment method.

For questions about anything in this policy, contact our support team at contact@bulinai.video.

Changes to This Policy

We may update this Refund Policy at any time. Changes will appear on this page, and we recommend that you check it from time to time.